|
With the following information, we would like to give you, as the "data subject," an overview of how we process your personal data and your rights under data protection laws. It is generally possible to use our website without entering any personal data. However, if you wish to use specific services offered by our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we will generally obtain your consent.
The processing of personal data, such as your name, address, or email address, is always carried out in accordance with the General Data Protection Regulation (GDPR) and in compliance with the state-specific data protection regulations applicable to Görlitzer Verkehrsbetriebe GmbH (GVB). With this privacy policy, we would like to inform you about the scope and purpose of the personal data we collect, use, and process.
As the controller responsible for processing, we have implemented numerous technical and organizational measures to ensure the most complete protection possible for the personal data processed via this website. Nevertheless, Internet-based data transmissions can generally have security gaps, so that absolute protection cannot be guaranteed. For this reason, you are free to transmit personal data to us by alternative means, such as by telephone or mail.
You too can take simple and easy-to-implement measures to protect yourself against unauthorized access to your data by third parties. We would therefore like to take this opportunity to give you some tips on how to handle your data securely:
Passwords should consist of at least 12 characters and be chosen so that they cannot be easily guessed. Therefore, they should not contain common words from everyday life, your own name or the names of relatives, but should include upper and lower case letters, numbers, and special characters.
The controller within the meaning of the GDPR is:
Görlitzer Verkehrsbetriebe GmbH (GVB)
Zittauer Straße 71/73, 02826 Görlitz, Germany
Representative of the controller: Managing Director & Chairman of the Supervisory Board
You can contact the data protection officer as follows:
DataOrga® GmbH
Email: DSB@GoerlitzTakt.de
You can contact our data protection officer directly at any time with any questions or suggestions regarding data protection.
The privacy policy is based on the terminology used by the European legislators and regulators when enacting the General Data Protection Regulation (GDPR). Our privacy policy is intended to be easy to read and understand for the general public as well as for our customers and business partners. To ensure this, we would like to explain the terminology used in advance.
We use the following terms in this privacy policy, among others:
1. Personal data
Personal data is any information relating to an identified or identifiable natural person. A natural person is considered identifiable if they can be identified directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier, or one or more special characteristics that express the physical, physiological, genetic, psychological, economic, cultural, or social identity of that natural person.
2. Data subject
A data subject is any identified or identifiable natural person whose personal data is processed by the controller (our company).
3. Processing
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, distribution, or otherwise making available, alignment or combination, restriction, erasure, or destruction.
4. Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting its future processing.
5. Profiling
Profiling is any form of automated processing of personal data consisting of the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
6. Pseudonymization
Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data is not attributed to an identified or identifiable natural person.
7. Processor
A processor is a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller.
8. Recipient
A recipient is a natural or legal person, public authority, agency, or other body to which personal data is disclosed, whether a third party or not. However, public authorities that may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.
9. Third party
A third party is a natural or legal person, public authority, agency, or other body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
10. Consent
Consent is any freely given, specific, informed, and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Art. 6 (1) (a) GDPR (in conjunction with § 25 (1) TDDDG (formerly TTDSG)) serves as the legal basis for our company for processing operations in which we obtain consent for a specific processing purpose.
If the processing of personal data is necessary for the performance of a contract to which you are a party, as is the case, for example, with processing operations necessary for the delivery of goods or the provision of other services or consideration, the processing is based on Art. 6 (1) (b) GDPR. The same applies to processing operations that are necessary for the implementation of pre-contractual measures, for example in cases of inquiries about our products or services.
If our company is subject to a legal obligation that requires the processing of personal data, such as for the fulfillment of tax obligations, the processing is based on Art. 6 (1) (c) GDPR.
In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor to our premises were injured and his name, age, health insurance details, or other vital information had to be passed on to a doctor, hospital, or other third party. In this case, the processing would be based on Art. 6 (1) (d) GDPR.
Finally, processing operations could be based on Art. 6 (1) lit. f) GDPR. This legal basis applies to processing operations that are not covered by any of the above legal bases if the processing is necessary to safeguard a legitimate interest of our company or a third party, provided that the interests, fundamental rights, and freedoms of the data subject do not prevail. We are permitted to carry out such processing operations in particular because they have been specifically mentioned by the European legislator. In this respect, the legislator took the view that a legitimate interest could be assumed if you are a customer of our company (Recital 47, sentence 2 of the GDPR).
Our offer is generally aimed at adults. Persons under the age of 16 may not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and young people, do not collect it, and do not pass it on to third parties.
Your personal data will not be transferred to third parties for purposes other than those listed below.
We only pass on your personal data to third parties if:
1. you have given us your express consent to do so in accordance with Art. 6 (1) (a) GDPR,
2. the transfer is permissible under Art. 6 (1) lit. f) GDPR to safeguard our legitimate interests and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,
3. there is a legal obligation to disclose the data in accordance with Art. 6 (1) (c) GDPR, and
4. this is legally permissible and necessary for the performance of contractual relationships with you pursuant to Art. 6 (1) (b) GDPR.
In order to protect your data and, if necessary, enable us to transfer data to third countries (outside the EU/EEA), we have concluded agreements on order processing based on the standard contractual clauses of the European Commission. If the standard contractual clauses are not sufficient to establish an adequate level of security, your consent pursuant to Art. 49 (1) (a) GDPR may serve as the legal basis for the transfer to third countries. This does not apply to data transfers to third countries for which the European Commission has issued an adequacy decision pursuant to Art. 45 GDPR.
7.1 SSL/TLS encryption
This site uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data, or contact requests that you send to us as the operator. You can recognize an encrypted connection by the fact that the address line of the browser contains "https://" instead of "http://" and by the lock symbol in your browser line.
We use this technology to protect the data you transmit.
7.2 Data collection when visiting the website
When you use our website for informational purposes only, if you do not register or otherwise provide us with information or give your consent to processing that requires consent, we only collect data that is technically necessary to provide the service. This is usually data that your browser transmits to our server ("in so-called server log files"). Our website collects a range of general data and information each time you or an automated system accesses a page. This general data and information is stored in the server's log files. The following may be collected:
1. browser types and versions used,
2. the operating system used by the accessing system,
3. the website from which an accessing system reaches our website (so-called referrer),
4. the subpages accessed on our website via an accessing system,
5. the date and time of access to the website,
6. an abbreviated Internet Protocol address (anonymized IP address), and
7. the Internet service provider of the accessing system.
We do not draw any conclusions about your person when using this general data and information. Rather, this information is required in order to
1. deliver the content of our website correctly,
2. optimize the content of our website and the advertising for it,
3. ensure the long-term functionality of our IT systems and the technology of our website, and
4. provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack.
We therefore evaluate this collected data and information statistically on the one hand and with the aim of increasing data protection and data security in our company on the other, in order to ultimately ensure an optimal level of protection for the personal data we process. The anonymous data in the server log files is stored separately from all personal data provided by a data subject.
The legal basis for data processing is Art. 6 (1) lit. f) GDPR. Our legitimate interest follows from the purposes listed above for data collection.
7.3 Hosting by All-Inkl
We host our website with ALL-INKL.COM - Neue Medien Münnich, owner René Münnich, Hauptstraße 68, 02742 Friedersdorf (hereinafter referred to as All-Inkl).
When you visit our website, your personal data (e.g., IP addresses in log files) is processed on All-Inkl's servers.
The use of All-Inkl is based on Art. 6 (1) lit. f) GDPR. We have a legitimate interest in the most reliable presentation, provision, and security of our website.
We have concluded a contract for order processing (AVV) with All-Inkl in accordance with Art. 28 GDPR. This is a contract required by data protection law, which ensures that All-Inkl processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
Further information on All-Inkl's data protection provisions can be found at: https://all-inkl.com/datenschutzinformationen/
8.1 General information about cookies
Cookies are small files that your browser automatically creates and that are stored on your IT system (laptop, tablet, smartphone, etc.) when you visit our site.
The cookie stores information that is related to the specific device used. However, this does not mean that we immediately become aware of your identity.
The use of cookies serves to make the use of our website more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after you leave our site.
In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your device for a specific period of time. If you visit our site again to use our services, it will automatically recognize that you have already been with us and what entries and settings you have made so that you do not have to enter them again.
On the other hand, we use cookies to statistically record the use of our website and to evaluate our offer for you for the purpose of optimization. These cookies enable us to automatically recognize that you have already visited our website when you visit it again. The cookies set in this way are automatically deleted after a defined period of time. The respective storage period of the cookies can be found in the settings of the consent tool used.
8.2 Legal basis for the use of cookies
The data processed by the cookies, which is necessary for the proper functioning of the website, is therefore necessary to safeguard our legitimate interests and those of third parties in accordance with Art. 6 (1) lit. f) GDPR.
For all other cookies, you have given your consent in accordance with Art. 6 (1) (a) GDPR via our opt-in cookie banner.
8.3 Information on avoiding cookies in common browsers
You can delete cookies, allow only selected cookies, or completely deactivate cookies at any time via the settings of your browser. Further information is available on the support pages of the respective providers:
l Chrome: https://support.google.com/chrome/answer/95647?tid=311178978.
l Safari: https://support.apple.com/de-at/guide/safari/sfri11471/mac?tid=311178978.
l Firefox: https://support.mozilla.org/de/kb/cookies-und-website-daten-in-firefox-loschen?tid=311178978.
l Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-l%C3%B6schen-63947406-40ac-c3b8-57b9-2a946a29ae09.
9.1 Contacting us / Contact form
When you contact us (e.g., via contact form or email), personal data is collected. The data collected when using a contact form can be seen on the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for establishing contact and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in responding to your request in accordance with Art. 6 (1) lit. f) GDPR. If your contact request is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) lit. b) GDPR. Your data will be deleted after your request has been processed, which is the case when it can be inferred from the circumstances that the matter in question has been conclusively clarified and there are no legal retention obligations that prevent deletion.
10.1 Newsletter dispatch to existing customers
If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email. In accordance with Section 7 (3) UWG (German Unfair Competition Act), we do not need to obtain your separate consent for this. Data processing in this regard is based solely on our legitimate interest in personalized direct advertising in accordance with Art. 6 (1) lit. f) GDPR. If you initially objected to the use of your email address for this purpose, we will not send you any emails. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the controller named at the beginning. You will only incur transmission costs according to the basic rates for this. Upon receipt of your objection, the use of your email address for advertising purposes will be discontinued immediately.
We have our own pages on social networks so that we can communicate with you there and inform you about our services. When you visit one of our social media pages, we are jointly responsible with the provider of the respective social media platform for the processing operations triggered by this, within the meaning of Art. 26 GDPR.
We are not the original provider of these pages, but merely use them within the scope of the options offered to us by the respective providers.
As a precaution, we would therefore like to point out that your data may also be processed outside the European Union or the European Economic Area. Use may therefore involve data protection risks for you, as it may be more difficult to protect your rights, e.g., to information, deletion, objection, etc., and processing on social networks is often carried out directly for advertising purposes or to analyze user behavior by the providers, without us being able to influence this. If usage profiles are created by the provider, cookies are often used or your usage behavior is assigned to your own member profile on social networks.
The processing of personal data described above is carried out in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest and the legitimate interest of the respective provider in communicating with you in a modern way and informing you about our services. If you have to give your consent to data processing as a user to the respective providers, the legal basis refers to Art. 6 (1) lit. a) GDPR in conjunction with Art. 7 GDPR.
As we do not have access to the providers' databases, we would like to point out that it is best to exercise your rights (e.g., to information, correction, deletion, etc.) directly with the respective provider. Further information on the processing of your data in social networks is listed below for each social network provider we use:
11.1 Facebook
(Joint) controller for data processing in Europe:
Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Unless you object, Meta (Facebook) may process content from adult users in the EU, e.g., photos, posts, or comments, for the purpose of training its own AI models. The basis for this is a legitimate interest pursuant to Art. 6 (1) (f) GDPR. As a company, we have no influence on this specific data processing by Meta. Users can object to this via an online form on the Meta platforms.
Privacy policy (data policy):
https://www.facebook.com/about/privacy
11.2 Instagram
(Joint) controller for data processing in Germany:
Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Meta (Instagram) may, unless objected to, process content from adult users in the EU, e.g., photos, posts, or comments, for the purpose of training its own AI models. As a company, we have no influence on this specific data processing by Meta. The basis for this is a legitimate interest pursuant to Art. 6 (1) lit. f) GDPR. Users can object to this via an online form on the Meta platforms.
Privacy policy (data policy):
https://instagram.com/legal/privacy/
12.1 WEB ANALYSIS SERVICE TRACKBOXX
We use the web analysis service TRACKBOXX on our website. We use it to statistically evaluate visitor traffic and analyze the use of our website. The data is stored anonymously on a server in Germany for the aforementioned purpose and is subject to the provisions of the GDPR. We do not use any cookies or store any personal data. Instead, your IP address is used to generate a code that is then assigned to an anonymous user ID for as long as you are on our website. This data cannot be assigned to a specific person and is encrypted with a code that changes daily. This means that it is not possible to "recognize" you when you visit our website again. There is no cross-page tracking, linking of data with other sources, or transfer of information to third parties. The legal basis for processing is Art. 6, para. 1, lit. f, GDPR. Our legitimate interest lies in the needs-based design and optimization of our website.
13.1 audatis MANAGER (whistleblower system)
We use the whistleblower system of audatis MANAGER from audatis Services GmbH, Luisenstraße 1, 32052 Herford, Germany.
The whistleblower system enables the submission, receipt, and investigation of reports in order to prevent and detect violations of applicable law or company guidelines and/or to take follow-up measures.
The following data, among other things, may be collected, provided that no anonymous report is made:
Data processing for information for the personal identification of the whistleblower is carried out on the basis of the legal obligation of the Whistleblower Protection Act (HinSchG) in accordance with Art. 6 (1) lit. c) GDPR.
If further information on employee status, information on the data subject, and other information that allows conclusions to be drawn about natural persons is processed, this is done either to fulfill legal obligations under the Whistleblower Protection Act (HinSchG) in accordance with Art. 6 (1) (c) GDPR or, in the case of voluntary provision of a whistleblower system, on the basis of legitimate interest pursuant to Art. 6 (1) (f) GDPR. Our legitimate interest lies in processing reports in order to be able to take follow-up measures.
Further information on the data protection provisions of audatis MANAGER can be found at: https://www.audatis-manager.de/datenschutz/
13.2 Eye-Abl
Eye-Able® is software from Web Inclusion GmbH that ensures barrier-free access to information on the internet for all people. The necessary files, such as JavaScript, stylesheets, and images, are loaded from an external server. When functions are activated, Eye-Able® uses the browser's local storage to save the settings. All settings are only stored locally and are not transmitted further. To ward off attacks and provide our service in near real time, Eye-Able® uses the content delivery network (CDN) from BunnyWay d.o.o. (Cesta komandanta Staneta 4A, 1215 Medvode, Slovenia). This is done for the purpose of fulfilling our contractual obligations to our customers (Art. 6 (1) (b) GDPR) and in the interest of providing our online services securely, quickly, and efficiently through a professional provider (Art. 6 (1) (f) GDPR). All transmitted data and servers remain within the EU at all times to enable data processing in accordance with the GDPR. Web Inclusion GmbH does not collect or analyze personal user behavior or other personal data at any time. In order to ensure data protection-compliant processing, Web Inclusion GmbH has concluded contracts for order processing with our host BunnyWay. Further information can be found in the privacy policies: https://eye-able.com/datenschutz-eye-able/ https://bunny.net/privacy
14.1 Right to confirmation
You have the right to request confirmation from us as to whether personal data concerning you is being processed.
14.2 Right to information Art. 15 GDPR
You have the right to obtain from us, free of charge, information about the personal data stored about you and a copy of this data in accordance with the statutory provisions.
14.3 Right to rectification Art. 16 GDPR
You have the right to request the rectification of inaccurate personal data concerning you. Furthermore, you have the right to request the completion of incomplete personal data, taking into account the purposes of the processing.
14.4 Erasure Art. 17 GDPR
You have the right to request that we erase personal data concerning you without undue delay, provided that one of the reasons specified by law applies and that the processing or storage is not necessary.
14.5 Restriction of processing Art. 18 GDPR
You have the right to request that we restrict processing if one of the legal requirements is met.
14.6 Data portability Art. 20 GDPR
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller without hindrance from us, to whom the personal data has been provided, provided that the processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9(2)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR and the processing is carried out using automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
Furthermore, when exercising your right to data portability pursuant to Art. 20 (1) GDPR, you have the right to have the personal data transmitted directly from one controller to another controller, insofar as this is technically feasible and does not adversely affect the rights and freedoms of others.
14.7 Objection Art. 21 GDPR
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) (data processing in the public interest) or (f) (data processing based on a balancing of interests) of the GDPR.
This also applies to profiling based on these provisions within the meaning of Art. 4 No. 4 GDPR.
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims.
In individual cases, we process personal data for direct marketing purposes. You can object to the processing of personal data for such marketing purposes at any time. This also applies to profiling insofar as it is related to such direct marketing. If you object to us processing your data for direct marketing purposes, we will no longer process your personal data for these purposes.
In addition, you have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you that we carry out for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 (1) GDPR, unless such processing is necessary for the performance of a task carried out in the public interest.
You are free to exercise your right to object in relation to the use of information society services, notwithstanding Directive 2002/58/EC, by means of automated procedures using technical specifications.
14.8 Revocation of consent under data protection law
You have the right to withdraw your consent to the processing of personal data at any time with effect for the future.
14.9 Complaint to a supervisory authority
You have the right to complain to a supervisory authority responsible for data protection about our processing of personal data.
We process and store your personal data only for the period necessary to achieve the purpose of storage or as provided for by the legal provisions to which our company is subject.
If the storage purpose no longer applies or a prescribed storage period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.
The criterion for the duration of storage of personal data is the respective statutory retention period. After expiry of this period, the corresponding data is routinely deleted, provided that it is no longer required for the fulfillment of a contract or for the initiation of a contract.
This privacy policy is currently valid and was last updated in October 2025.
Due to the further development of our website and offers or due to changed legal or official requirements, it may be necessary to change this privacy policy. You can access and print out the current privacy policy at any time on the website at "https://www.goerlitztakt.de/Datenschutz.html".
This privacy policy was created with the support of the data protection software: audatis MANAGER.
INFORMATION DER BETROFFENEN PERSONEN (KUNDEN/ABONNEMENTEN) BEI DIREKTERHEBUNG (ART. 13 DS-GVO)
INFORMATION DER BETROFFENEN PERSONEN (LIEFERANTEN, DIENSTLEISTER, EXTERNE BERATER UND DEREN MITARBEITER) BEI DIREKTERHEBUNG (ART. 13 DS-GVO)
INFORMATION DER BETROFFENEN PERSONEN (BEWERBER) BEI DIREKTERHEBUNG (ART. 13 DS-GVO)
INFORMATION DER BETROFFENEN PERSONEN (VERTRIEB BESTANDSKUNDEN) BEI DIREKTERHEBUNG (ART. 13 DS-GVO)
INFORMATION DER BETROFFENEN PERSONEN (VERTRIEB NEUKUNDEN) (ART. 14 DS-GVO)
INFORMATION DER BETROFFENEN PERSONEN (JOBTICKET) (ART. 14 DS-GVO)
